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Incident

Outage on 15 November 2019

Resolved | Nov 15, 2019 | 10:58 GMT+11:00

Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.

A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.

During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.

Affected components

  • Bullclip Cloud API - Production

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