This page displays the current and historic status for Drawboard applications.
Currently only Drawboard Projects data is displayed. If you are experiencing issues with Drawboard PDF, please click here
Refreshed
Uptime over the past 30 days 100.000 % uptime
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Uptime over the past 30 days 99.988 % uptime
Resolved | Nov 15, 2019 | 10:58 GMT+11:00
Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.
A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.
During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Resolved | Nov 15, 2019 | 10:58 GMT+11:00
Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.
A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.
During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.
Uptime 1 day 10 hours 19 minutes 46 seconds
Uptime over the past 90 days99.925 % uptime
Uptime 262 days 6 hours 8 minutes 46 seconds
Uptime over the past 90 days100 % uptime