Service disruption

Resolved | Apr 02, 2021 | 11:43 GMT+11:00

Service provider update: Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability.

Drawboard Project services availability has returned to normal. Thank you for your patience.

Service Disruption

Resolved | Mar 19, 2021 | 14:17 GMT+11:00

Performance has returned to normal. Thank you for your patience.

Affected components

• Drawboard Projects Cloud API - Production

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• Open | Mar 19, 2021 | 11:13 GMT+11:00

  The Drawboard Projects servers are currently experiencing delays with database operations. We are investigating the cause and apologize for any inconvenience.

Service Disruption

Resolved | Mar 11, 2021 | 16:05 GMT+11:00

All services are operating as normal again. Thank you for your patience.

Affected components

• Drawboard Projects Cloud API - Production

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• Investigating | Mar 11, 2021 | 12:13 GMT+11:00

  There is currently an incident impacting our cloud services where connectivity to our services such as syncing, authentication and exports are intermittently affected.
  
  We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
  
  We apologise for the disruption and any inconvenience caused. Thank you for your understanding and we look to resolve this soon.

Persistent loading screen when logging into the Drawboard Projects web app

Resolved | Jul 31, 2020 | 09:00 GMT+10:00

Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app

More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.

If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.

In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app

In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796

Thank you for your patience and we apologize for this disruption to your work.

Bobby Alexander
Head of Engineering

Affected components

• Drawboard Projects Apps: Drawboard Projects Web App

Outage on 15 November 2019

Resolved | Nov 15, 2019 | 10:58 GMT+11:00

Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.

A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.

During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.

Affected components

• Drawboard Projects Cloud API - Production