This page displays the current and historic status for Drawboard applications.
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All systems operational

Refreshed

Components

Drawboard Projects Apps

Operational

Sep 22, 2020
Uptime 100.000 %
Sep 23, 2020
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Uptime over the past 30 days 100.000 % uptime

Drawboard Projects iOS App

Operational

Drawboard Projects Web App

Operational

Drawboard Projects Windows App

Operational

Drawboard Projects Cloud API - Production

Operational

Sep 22, 2020
Uptime 100.000 %
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Uptime over the past 30 days 100.000 % uptime

Incident history

Persistent loading screen when logging into the Drawboard Projects web app

Resolved | Jul 31, 2020 | 09:00 GMT+10:00

Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app

More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.

If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.

In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app

In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796

Thank you for your patience and we apologize for this disruption to your work.

Bobby Alexander
Head of Engineering

Affected components

  • Drawboard Projects Apps: Drawboard Projects Web App

Outage on 15 November 2019

Resolved | Nov 15, 2019 | 10:58 GMT+11:00

Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.

A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.

During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.

Affected components

  • Drawboard Projects Cloud API - Production

Monitors

Drawboard Projects Cloud API

Uptime 56 days 2 hours 55 minutes 54 seconds

Operational

Jul 24, 2020
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Uptime over the past 90 days99.995 % uptime

Drawboard Projects Web App

Uptime 127 days 6 hours 24 minutes 4 seconds

Operational

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Uptime over the past 90 days100 % uptime

System metrics

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