This page displays the current and historic status for Drawboard applications.
All systems operational
Refreshed
Components
Drawboard Projects Apps
Operational
Uptime 100.000 % May 12, 2023
Uptime 100.000 % May 13, 2023
Uptime 100.000 % May 14, 2023
Uptime 100.000 % May 15, 2023
Uptime 100.000 % May 16, 2023
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Uptime 100.000 % May 29, 2023
Uptime 100.000 % May 30, 2023
Uptime 100.000 % May 31, 2023
Uptime 100.000 % Jun 01, 2023
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Uptime 100.000 % Jun 08, 2023
Uptime 100.000 % Jun 09, 2023
Uptime 100.000 %
Uptime over the past 30 days 100.000 % uptime
Incidents
Service disruption
Resolved | Jan 25, 2023 | 20:29 GMT+11:00
There is currently an incident impacting our cloud services where connectivity to our services are intermittently affected.
We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
We apologise for the disruption and any inconvenience caused.
Persistent loading screen when logging into the Drawboard Projects web app
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Drawboard Projects iOS App
Operational
Incidents
Drawboard Projects Web App
Operational
Incidents
Persistent loading screen when logging into the Drawboard Projects web app
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Drawboard Projects Windows App
Operational
Incidents
Drawboard Projects Cloud Services
Operational
Uptime 100.000 % May 12, 2023
Uptime 100.000 % May 13, 2023
Uptime 100.000 % May 14, 2023
Uptime 100.000 % May 15, 2023
Uptime 100.000 % May 16, 2023
Uptime 100.000 % May 17, 2023
Uptime 100.000 % May 18, 2023
Uptime 100.000 % May 19, 2023
Uptime 100.000 % May 20, 2023
Uptime 100.000 % May 21, 2023
Uptime 100.000 % May 22, 2023
Uptime 100.000 % May 23, 2023
Uptime 100.000 % May 24, 2023
Uptime 100.000 % May 25, 2023
Uptime 100.000 % May 26, 2023
Uptime 100.000 % May 27, 2023
Uptime 100.000 % May 28, 2023
Uptime 100.000 % May 29, 2023
Uptime 100.000 % May 30, 2023
Uptime 100.000 % May 31, 2023
Uptime 100.000 % Jun 01, 2023
Uptime 100.000 % Jun 02, 2023
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Uptime 100.000 % Jun 07, 2023
Uptime 100.000 % Jun 08, 2023
Uptime 100.000 % Jun 09, 2023
Uptime 100.000 %
Uptime over the past 30 days 100.000 % uptime
Incidents
Service Disruption
Resolved | Mar 19, 2021 | 14:17 GMT+11:00
Performance has returned to normal. Thank you for your patience.
Open | Mar 19, 2021 | 11:13 GMT+11:00
The Drawboard Projects servers are currently experiencing delays with database operations. We are investigating the cause and apologize for any inconvenience.
Service Disruption
Resolved | Mar 11, 2021 | 16:05 GMT+11:00
All services are operating as normal again. Thank you for your patience.
Investigating | Mar 11, 2021 | 12:13 GMT+11:00
There is currently an incident impacting our cloud services where connectivity to our services such as syncing, authentication and exports are intermittently affected.
We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
We apologise for the disruption and any inconvenience caused. Thank you for your understanding and we look to resolve this soon.
Outage on 15 November 2019
Resolved | Nov 15, 2019 | 10:58 GMT+11:00
Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.
A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.
During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.
Drawboard PDF ?
Operational
Incidents
Service disruption
Resolved | Jan 25, 2023 | 20:29 GMT+11:00
There is currently an incident impacting our cloud services where connectivity to our services are intermittently affected.
We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
We apologise for the disruption and any inconvenience caused.
Cloud update in progress
Resolved | Nov 04, 2021 | 14:58 GMT+11:00
We are currently deploying a change to the way the Drawboard PDF cloud communicates with the licensing component of the Windows app. As a result, you will likely be prompted to update your Windows app to resolve any Pro subscription interruptions. Thank you for your patience.
Drawboard PDF Cloud Services ?
Operational
Uptime 100.000 % May 12, 2023
Uptime 100.000 % May 13, 2023
Uptime 100.000 % May 14, 2023
Uptime 100.000 % May 15, 2023
Uptime 100.000 % May 16, 2023
Uptime 100.000 % May 17, 2023
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Uptime 100.000 % May 19, 2023
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Uptime 100.000 % May 25, 2023
Uptime 100.000 % May 26, 2023
Uptime 100.000 % May 27, 2023
Uptime 100.000 % May 28, 2023
Uptime 100.000 % May 29, 2023
Uptime 100.000 % May 30, 2023
Uptime 100.000 % May 31, 2023
Uptime 100.000 % Jun 01, 2023
Uptime 100.000 % Jun 02, 2023
Uptime 100.000 % Jun 03, 2023
Uptime 100.000 % Jun 04, 2023
Uptime 100.000 % Jun 05, 2023
Uptime 100.000 % Jun 06, 2023
Uptime 100.000 % Jun 07, 2023
Uptime 100.000 % Jun 08, 2023
Uptime 100.000 % Jun 09, 2023
Uptime 100.000 %
Uptime over the past 30 days 100.000 % uptime
Incidents
Incident history
Service disruption
Resolved | Jan 25, 2023 | 20:29 GMT+11:00
There is currently an incident impacting our cloud services where connectivity to our services are intermittently affected.
We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
We apologise for the disruption and any inconvenience caused.
Affected components
- Drawboard PDF
- Drawboard Projects Apps
Service disruption
Resolved | Nov 12, 2021 | 16:32 GMT+11:00
We are currently facing some interruptions to the Drawboard PDF Cloud services. The team is currently looking to bring back the services as soon as possible.
Offline functionality is not affected.
Cloud update in progress
Resolved | Nov 04, 2021 | 14:58 GMT+11:00
We are currently deploying a change to the way the Drawboard PDF cloud communicates with the licensing component of the Windows app. As a result, you will likely be prompted to update your Windows app to resolve any Pro subscription interruptions. Thank you for your patience.
Affected components
- Drawboard PDF
Service disruption
Resolved | Apr 02, 2021 | 11:43 GMT+11:00
Service provider update: Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability.
Drawboard Project services availability has returned to normal. Thank you for your patience.
Service Disruption
Resolved | Mar 19, 2021 | 14:17 GMT+11:00
Performance has returned to normal. Thank you for your patience.
Affected components
- Drawboard Projects Cloud Services
-
Open | Mar 19, 2021 | 11:13 GMT+11:00
The Drawboard Projects servers are currently experiencing delays with database operations. We are investigating the cause and apologize for any inconvenience.
Service Disruption
Resolved | Mar 11, 2021 | 16:05 GMT+11:00
All services are operating as normal again. Thank you for your patience.
Affected components
- Drawboard Projects Cloud Services
-
Investigating | Mar 11, 2021 | 12:13 GMT+11:00
There is currently an incident impacting our cloud services where connectivity to our services such as syncing, authentication and exports are intermittently affected.
We are actively investigating and remediating this as we speak and will keep you updated on the status of the issue.
We apologise for the disruption and any inconvenience caused. Thank you for your understanding and we look to resolve this soon.
Persistent loading screen when logging into the Drawboard Projects web app
Resolved | Jul 31, 2020 | 09:00 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
More information:
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognize that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
https://support.drawboard.com/hc/en-us/articles/360001679796
Thank you for your patience and we apologize for this disruption to your work.
Bobby Alexander
Head of Engineering
Affected components
- Drawboard Projects Apps: Drawboard Projects Web App
Outage on 15 November 2019
Resolved | Nov 15, 2019 | 10:58 GMT+11:00
Automatic monitoring detected a system outage of our Bullclip Cloud Services at 1:03am (AEST) on November 15th. The outage lasted just under 3 1/2 hours.
A full investigation was carried out and systems restarted. At 4:40am (AEST) all services were back online. No further negative impacts have been detected following this outage.
During this incident, our alerting process did not function as intended and we are currently working to amend this process to ensure faster response times to any future incidents.
Affected components
- Drawboard Projects Cloud Services